Return policy

RETURN POLICY

At Hynoa, we are committed to providing you with a smooth and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, you can return your item under the following conditions:

How to initiate a return

Please contact us by email at contact@hynoa.com to initiate your return request. Include your order number, the item(s) you wish to return, and the reason for your request. We will reply with return instructions.

Return instructions

Once your request is confirmed, you will receive all the necessary information to return the item to us. Returns must be shipped to the address provided in our email.

Refunds

After receiving and inspecting the returned item, we will process the refund to your original payment method within 30 working days , provided that the item meets our return conditions.

Return conditions

• Items must be unused and in their original condition.

• Returns must be made within 30 days of receiving your order.

Return shipping costs

Return shipping costs are the responsibility of the customer, unless the item is defective or the return is due to a preparation error on our part.

If you have any questions, please feel free to contact us at contact@hynoa.com

Thank you for your trust and for purchasing from Hynoa!