Politique de retour

Return Policy

At Hynoa, we’re committed to providing you with a smooth and satisfying shopping experience. If, for any reason, you’re not completely happy with your purchase, you can return your item under the following conditions:

How to Start a Return

Please email us at contact@hynoa.com to initiate your return. Make sure to include your order number, the item(s) you'd like to return, and the reason for your request. We’ll get back to you with return instructions.

Return Instructions

Once we’ve confirmed your request, you’ll receive all necessary details to send the item back to us. Returns must be shipped to the address provided in our email.

Refunds

After we receive and inspect the returned item, we’ll issue a refund to your original payment method within 14 business days, provided the item meets our return conditions.

Return Conditions

  • Items must be unused and in their original condition.

  • Returns must be sent within 14 days of receiving your order.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to a fulfillment error on our part.

If you have any questions, don’t hesitate to reach out at contact@hynoa.com.

Thank you for shopping with us!